Privacy Policy

Marble VA Services (the “Company”) is committed to maintaining robust privacy protections for its users and clients. Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use and safeguard personal information when you use our Site, make an enquiry, engage us to provide services or otherwise interact with Marble VA Services.

For purposes of this Privacy Policy, “Site” refers to the Company’s website, which can be accessed at marblevaservices.co.uk.

“Services” refers to the services provided by Marble VA Services to its clients.

The terms “we”, “us” and “our” refer to the Company.

“You” refers to individuals who use our Site, make an enquiry, engage us to provide Services or otherwise interact with Marble VA Services.

By accessing our Site or using our Services, you acknowledge that your Personal Information will be collected, stored, used and disclosed as described in this Privacy Policy.

Information we collect

Marble VA Services collects “Non-Personal Information” and “Personal Information” in the categories described below.

Usage data

Marble VA Services uses Google Analytics to collect information about how visitors use our website (“Usage Data”). This may include information such as the pages visited, how visitors navigate the website, how visitors reached the website, approximate geographical location, and technical information about the device or browser used.

We use this information to understand how our website is being used and to help us monitor and improve its content and performance. We do not use Google Analytics to identify individual visitors.

Google Analytics uses cookies and similar technologies to collect Usage Data. Where consent is required for the use of these technologies, we will obtain this through our website’s cookie consent mechanism. Further information about our use of cookies is available in our Cookie Policy.

Enquiry data, correspondence data and customer relationship data

Marble VA Services may process information contained in any enquiry you submit to us regarding our services (“enquiry data”). If a user contacts us via email or via a contact form, the personal information transmitted by the user is automatically stored.

The personal information may include:

  1. the user’s contact information
  2. the user’s name
  3. the name of the user’s employer
  4. the user’s job title or role
  5. the metadata associated with the communication
  6. and information contained in communications between the user and Marble VA Services.

Such personal data transmitted on a voluntary basis by a user to Marble VA Services are stored for the purpose of processing or contacting the user, managing our relationships with customers, keeping records of communication with the user, and providing and managing our services.

Personal information processed when providing our Services

When providing Services to our clients, we may process Personal Information relating to other individuals where that information is made available to us by the client or through systems to which the client provides us with access. We will only process this information as necessary to provide the agreed Services and in accordance with the client’s instructions and applicable data protection law.

How we use and share information

Personal Information

Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent. We may share Personal Information with third-party service providers where necessary for the operation of our business and the provision of our Services, for example providers of email, cloud storage, accounting, website and other business systems. Where these providers process Personal Information on our behalf, they are only permitted to process it for the relevant purposes and in accordance with applicable data protection requirements.

In general, the Personal Information you provide to us is used to communicate with you, respond to enquiries, manage our relationship with you, provide our Services and carry out the administration necessary to operate our business.

Non-Personal Information

In general, we use Non-Personal Information to help us understand how our Site is used and to monitor and improve our website and Services. We may use aggregated or statistical information for these purposes where that information does not identify an individual.

Keeping your information secure

We take appropriate technical and organisational measures to protect Personal Information against unauthorised access, loss, misuse, alteration or disclosure. We regularly review how Personal Information is accessed, stored and handled as part of the operation of our business.

Legal purpose of the processing of personal data

We process Personal Information where necessary to take steps at your request before entering into a contract with you, and to perform our contractual obligations where you engage us to provide Services. We may also process Personal Information where necessary for our legitimate interests in operating and administering our business, responding to enquiries and managing our business relationships, provided that those interests are not overridden by your rights and interests. Where we are required to process Personal Information to comply with a legal obligation, we will do so on that basis. Where we rely on your consent to process Personal Information, you may withdraw that consent at any time.

Marble VA Services may process any of your personal information identified in this privacy policy where necessary for the establishment, exercise or defence of legal claims, both in court proceedings and in an administrative or out-of-court procedure. The legal basis for this processing is the protection and assertion of our legal rights, your legal rights and the legal rights of others.

Marble VA Services may also process any of your personal information identified in this privacy policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, fulfilment of tax obligations, or obtaining professional advice. The legal basis for this processing is the proper protection of our business against risks.

Retaining and deleting your personal information

The personal information that we process for any purpose or purposes will not be kept for longer than is necessary for the expressed purpose. We will retain your personal data as follows:

  • Usage Data will be retained in accordance with the retention settings applicable to the analytics services we use and only for as long as necessary for the purposes described in this Privacy Policy.

In some instances, it is not possible for us to specify in advance the periods for which your personal information will be stored by us. In such cases, we will determine the period of retention based on the following criteria:

  • Enquiry and correspondence data will be retained for as long as reasonably necessary for the purpose for which it was collected, taking into account whether an ongoing or prospective business relationship exists and any legal, accounting or record-keeping requirements.
  • Customer relationship data will be retained for the duration of the customer relationship and thereafter for as long as reasonably necessary to meet our legal, accounting, tax and record-keeping obligations, or to establish, exercise or defend legal claims.

Your data protection rights (GDPR and UK GDPR)

Under UK data protection law, you have rights in relation to your personal information. These include:

  • If you wish to access, correct or request deletion of your personal information, you can do so at any time by emailing claire@marblevaservices.co.uk
  • In addition, you can object to the processing of your personal information, ask us to restrict the processing of your personal information or request portability of your personal information
  • Similarly, if we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent
  • You have the right to complain to the Information Commissioner’s Office (ICO) about our collection and use of your personal information. We would, however, appreciate the opportunity to address your concerns first, so please contact us in the first instance.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

Links to other websites

Our Site may contain links to third-party websites or applications. We are not responsible for the privacy practices, information or content of those third parties. This Privacy Policy applies to Personal Information processed by Marble VA Services and does not apply to your use of a third-party website or application.

We encourage you to read the privacy policies of any third-party websites or applications you visit, as their own privacy policies will apply to your use of those services.

Updates

We may update this Privacy Policy from time to time to reflect changes to our practices, Services or legal obligations. Any updated version will be published on our website, and the date of the latest update will be shown at the bottom of this page.

Contact us

This website is owned and operated by Marble VA Services.

If you have any questions about this Privacy Policy or how Marble VA Services handles your personal information, please contact us by sending an email to claire@marblevaservices.co.uk

Data Protection Contact

For any questions or concerns about data protection or how we handle your personal information, please contact:

Claire Jackson, Owner of Marble VA Services

claire@marblevaservices.co.uk

Marble VA Services is registered in the UK with the ICO reference ZB331338. For more information please visit: www.ico.org.uk/register

Data Protection Complaints

If you have any concerns about how Marble VA Services has handled your personal information, please contact us in the first instance so that we can investigate your concerns.

Email: claire@marblevaservices.co.uk

When you make a data protection complaint:

  • We will acknowledge receipt of your complaint within 30 days.
  • We will investigate your concerns without undue delay and keep you informed of progress.
  • Once our investigation is complete, we will explain our findings and any action taken.

If you remain unhappy with how we have handled your complaint, you have the right to complain to the Information Commissioner’s Office (ICO).

The ICO can be contacted via its website or by telephone on 0303 123 1113.

This Privacy Policy was last updated on 14th September 2026.